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Submitted on
January 5, 2012


19,187 (33 today)
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"GOD WHAT IS WRONG WITH MY PAINT TOOL SAI? everytime i want to save something it says "failed to save canvas" EVERYTIME!! except if I save it as psd file! I already tried deleting it and downloading again but it says again "failed to save canvas"! can someone help me, please?"

from Jan 5, 2012

Ok so I have been getting a lot of messages recently from people saying they have the same problem with paint tool SAI so I decided to update this journal so everyone can go on working and saving files in SAI.

I don't know if there is a way to completly fix this bug but there definately is a way to avoid it!
I would like to thank FlumpyDuck for her very helpfull response:

"If you open a PSD in SAI for some reason it has a meltdown and won't save anything as .sai, so if - like I had - you've just done a couple hours' work and you don't want to lose everything, you /can/ save it as a .psd file and keep editing it from there. If you absolutely need it to be a .sai file, never open a psd while you're working on it. Otherwise I'm afraid it's start from scratch!"

so summarized:
- never open a .psd file before if you want to save a .sai, .jpg, etc.!
- if you already did without noticing and the message "failed to save canvas" appears save it as .psd and open it in photoshop or gimp or any other program which opens .psd files and save it there (as .jpg or whatever you need).

if you still don't understand, there are lots of good answers in the comments just have a look!
I really hope this helps you to fix your problem and good luck finishing your artwork c:

  • Listening to: Twenty One Pilots - Ode to sleep
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kh180 Featured By Owner Oct 3, 2014  Student Digital Artist
I just had this happen and I could thankfully save as .psd. Thank you! I was about ready to cry from not being able to save.
Thank you, thank you!
Bootsii Featured By Owner Sep 30, 2014  Hobbyist Digital Artist
I know this is a very old entry and you're probably tired of getting messages on this but this fucking sucks and big time :iconoelplz:
I open .PSD files for roleplay applications in SAI and do all the editing/drawing on there before saving it as a .SAI or .PNG file, so now I have to really work around that :/ Damn, what a pain. I wish there were a real solution to this besides going the extra mile in avoiding it--
silverlynx69 Featured By Owner Edited Sep 9, 2014  Hobbyist General Artist
Open the start-sai.exe then try to make a test art, then save it. Then open the sai.exe, and then open the test art you made and then save it. It works for me :) 
AcuraAquatosPhoenix Featured By Owner Sep 5, 2014  Student Digital Artist
thank you for updating the journalx.x I had the same issue... not anymore. SAI you little silly thing... XD
Webcam-B-Data Featured By Owner Sep 2, 2014  Hobbyist Digital Artist
I haven't even opened any .psd files. This really screwed me over. I had some very important projects I needed saved and all of a sudden SAI throws a fit for no reason and won't let me save anything...
hai-do Featured By Owner Aug 14, 2014
What I did:

- Close SAI
- Open CCleaner (available for DL here but to be honest, I think everyone should be using this already)
- Run the cleaner
- Never open PSD file in SAI ever again
Lacibug46 Featured By Owner Jul 23, 2014  Student Digital Artist
what I do is take a screenshot, and open it in paint and THEN save it.
Nikuzilla Featured By Owner Jul 20, 2014  Hobbyist General Artist
I got this problem right now, funny thing is, i never got this problem with psd files before. I would be able to paste and edit a psd file before exporting it as a png file but those times are gone now.

My problem begun when i was drawing a quite large sai file and tried to save it, no psd before it, it simply stopped saving and showing the "failed to save canvas", i continued working and noticed i couldn't export it as png but as psd so i did that way, at least i could save my work. Then, i started another file, another sai being the las psd the file i just saved, i'm able to save in this file bit then, after 3 layers it stops again and i'm unable to export is as png. I thought it might be because of the file size but the second one wasn't that big! plus, i've been working with bigger files for a while now!

I might try to avoid opening psd files before starting but, what when it suddenly stops saving a sai file?
FloralBun Featured By Owner Jul 15, 2014
Still doesn't work.
irouniki Featured By Owner Jul 3, 2014  Hobbyist Digital Artist
I checked the file history and found a psd file opened >o< so I almost lose my .SAI file (i could save it that time, but in .psd t-t)
And yeah, that was the problem, the damn .psd file XD thank you so much, I almost died.
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