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"GOD WHAT IS WRONG WITH MY PAINT TOOL SAI? everytime i want to save something it says "failed to save canvas" EVERYTIME!! except if I save it as psd file! I already tried deleting it and downloading again but it says again "failed to save canvas"! can someone help me, please?"

from Jan 5, 2012

Ok so I have been getting a lot of messages recently from people saying they have the same problem with paint tool SAI so I decided to update this journal so everyone can go on working and saving files in SAI.

I don't know if there is a way to completly fix this bug but there definately is a way to avoid it!
I would like to thank FlumpyDuck for her very helpfull response:

"If you open a PSD in SAI for some reason it has a meltdown and won't save anything as .sai, so if - like I had - you've just done a couple hours' work and you don't want to lose everything, you /can/ save it as a .psd file and keep editing it from there. If you absolutely need it to be a .sai file, never open a psd while you're working on it. Otherwise I'm afraid it's start from scratch!"

so summarized:
- never open a .psd file before if you want to save a .sai, .jpg, etc.!
- if you already did without noticing and the message "failed to save canvas" appears save it as .psd and open it in photoshop or gimp or any other program which opens .psd files and save it there (as .jpg or whatever you need).

if you still don't understand, there are lots of good answers in the comments just have a look!
I really hope this helps you to fix your problem and good luck finishing your artwork c:

  • Listening to: Twenty One Pilots - Ode to sleep
Add a Comment:
Chiplette Featured By Owner 3 days ago  New member Hobbyist Digital Artist
Thank you! I stopped saving as .sai altogether and end up using .psd because of this but now I know why it keeps happening. I constantly switch from photoshop to sai so it can't be helped... T u T
EpicCatBomb Featured By Owner Mar 22, 2015   Digital Artist
mine just says "file not found"
novapup Featured By Owner Edited Feb 24, 2015
okay!!! okay!!
i've had this problem and did everything that you guys said and didn't work so i was playing around with a friend that had the same version as me and was trying to find the difference between our two, and figured out how to make it save .sai files!

if you have 1.1.0 anyways

find the notepad file that is called 'sysinfo'. there should be a list something similar to this:

Sai Version  = 1.1.0
Win Version  = Windows XP Professional Service Pack 3
CPU No.00    = Pentium(R) Dual-Core  CPU      E5200  @ 2.50GHz
CPU No.01    = Pentium(R) Dual-Core  CPU      E5200  @ 2.50GHz
WOW64        = No
VA Map Size  = 65536
Page Size    = 4096
Total Memory = 2047MB
Total VAS    = 2047MB
Avail VAS    = 1444MB

now go to where it says 'WOW64 = No' and change it to 'WOW64 = Yes'
it'll ask if you want to save and just say yes

worked for me!!!!
literally i'm so surprised it worked because we were just playing around and?

(if this helps you go thank SunsetWishes bc she was the one who helped me out !!! c; )
ideaKaedi Featured By Owner 4 days ago  Student Digital Artist
when i tried to change it to "YES" it said tha the access is denied
what should i do?
BaZooKa-Kat Featured By Owner Mar 14, 2015  Student Digital Artist
I have tried this, but mine already says yes
and when I switch it to no and open up sai and try to save a canvas as a .SAI file
it switches the no to yes automatically 
Born-Rose Featured By Owner Feb 23, 2015  Hobbyist Artist
Bless this. Also, sai should be able to open .psd files (Or at least mine is)
DiamondWolf-Adopts Featured By Owner Feb 3, 2015  New member Hobbyist Traditional Artist
how do you upload paint sai art you've down to deviantart? because i make me own art and then i save it but when i try to upload it, it says it hasn't been displayed properly?? and i know it has because I JUST FINISHED DRAWING IT!!!!!!!!!!! i spend hours on something that dose't even want to be uploaded. ;( ;( ;( ;( ;( do you know how to fix it since you use paint sai ;(
SamTheMusicAddict Featured By Owner Feb 14, 2015  Hobbyist General Artist
You probably saved it as a .sai file (the project file with layers and everything). You need to save it as a jpg or png (png is cleaner)
SarahWidiyanti Featured By Owner Jan 30, 2015
you are a live saver ;w;
Koi-Fish9 Featured By Owner Jan 17, 2015  Student Digital Artist
It just won't let me save anything. I go to save as and it shows me a menu but with nothing on it...
Mossippu Featured By Owner Mar 2, 2015  Hobbyist Artist
I'm having this issue too. Nobody seems to have the answer, I've been yanking my hair out for hours trying to figure it out.:frustrated: Revamp 
Pizzamutt Featured By Owner Jan 7, 2015  New member Hobbyist Digital Artist
It wont let me save a .png file.
Bink1999 Featured By Owner Jan 1, 2015  Hobbyist General Artist
My PaintToolSAI won't let me draw anything... it just shows grey where you're supposed to paint!
Chiyenn Featured By Owner Jan 2, 2015  Hobbyist Digital Artist
Did you open up a new canvas? Try pressing ctrl + N or mouse over to File > New Canvas.

That should solve it, but if not, try redownloading SAI
Bink1999 Featured By Owner Jan 2, 2015  Hobbyist General Artist
It solved it, thank you.
Buuumps Featured By Owner Dec 26, 2014  Hobbyist Digital Artist

I lost one picture because of this, redrew it and got the error AGAIN. 
I would have been SO pissed if I had to redraw this a third time.
GuardiaStar Featured By Owner Dec 7, 2014
GuardiaStar Featured By Owner Dec 7, 2014
OH GOD CAN SOMEONE HELP ME? I saved an image both as a sai, and jpg multiple times, two different things I drew. I closed SAI, and when I REOPENED SAI I CAN'T FIND ANY OF THEM!! I randomly doodled a on a new one and saved it but it showed up!! DAMN IT! My pics show up but none of my previous drawings..I SWEAR I SAVED EVERYTHING. THERE WAS NO FAIL MESSAGE..OH SHIT. There was a 75% thing OH GOD but that's the zoom right? Can someone help? Thanks..
Fireflowermaiden Featured By Owner Dec 1, 2014  Hobbyist Artist
It wont even let me save as a .png tho :C 
Nanami09 Featured By Owner Nov 30, 2014  Hobbyist Digital Artist
THANKS SO MUCH, YOU SAVED MY LIFE :iconcryforeverplz:
Ouremji Featured By Owner Nov 28, 2014  Hobbyist Digital Artist
I got this error even though I didn't open a .PSD file in SAI though. I had Photoshop CS2 running in the background. Weird.
Saving the file as a .PSD saved me however~
DobbysCookieSock Featured By Owner Nov 23, 2014  Hobbyist Digital Artist
Wow, if you ask me, this is comlete shit.
I did all of the "Omg never do that or you'll be screwed" stuff and - NOTHING happened.
Now see it how you want, I don't believe in any of those stories >.>
LadyKuraiArt Featured By Owner Nov 29, 2014  Hobbyist Digital Artist
It doesn't happen to everyone.
It happens to me everytime for example.

Just because you are lucky doesn't mean its bullshit.
Oszvalt100 Featured By Owner Nov 15, 2014  Student Digital Artist
Thanks, you saved me :happy: 
rakusong Featured By Owner Nov 15, 2014  Hobbyist General Artist
I can't seem to open up or edit or save any file from SAI. I've recently had to reset (as in, wipe all data) off my laptop, and i've redownloaded sai. Is there any way to fix it? 
Fang-of-Fenrir Featured By Owner Nov 15, 2014
OH MY GOD IVE BEEN GETTING SO FRUSTRATED ABOUT THIS. Thankyou, I always use psd files and can never save them as jpg. This fixes everything! :D
TamberMana Featured By Owner Nov 10, 2014  Hobbyist Digital Artist
what's strange however is that mine never did that, it only happened recently :/ I wonder what caused it...
CieloNord Featured By Owner Nov 8, 2014  Student Digital Artist
funny. couldnt save as a sai. had to open as a psd. 
spent 6 hours working on FOUR commisions.

saved and finished 2 after 3 hours.
the past 2 i've only just finished.

Now i cant save as ANY file format. Im SCREWED!!!!!!!!!!!!!!!!!!!!

Apple-Aero-Kitties Featured By Owner Oct 25, 2014
please help me mine won't save as psd or .sai.
I never open psd filed anyways or save in them

i just deleted all my breifcase folders because i'm so clever
if there's any way you can help i will physically cry with joy ;a;
GreatSecretxD Featured By Owner Oct 23, 2014  Student Digital Artist
My problem is that my SAI won't allow me to save anything as .sai, but as .psd yes. 
Yesterday I had same problem and I got it fixed by saving something else as .sai
Summarized: (Closed SAI, open new canvas, draw something, saved as .sai, worked)
And now, it won't allow me again to save as .sai :/
But, i've already saved it as .psd (like always) but it still doesn't want to save as .sai.

Do I need to re-install it or something else?
GreatSecretxD Featured By Owner Oct 23, 2014  Student Digital Artist
PS. Re-installing didn't work either
silverlynx69 Featured By Owner Nov 8, 2014   General Artist
Open the start-sai.exe then try to make a test art, then save it. Then open the sai.exe, and then open the test art you made and then save it. never save a psd again to avoid such circumstances. 
kh180 Featured By Owner Oct 3, 2014  Student Digital Artist
I just had this happen and I could thankfully save as .psd. Thank you! I was about ready to cry from not being able to save.
Thank you, thank you!
Bootsii Featured By Owner Sep 30, 2014  Hobbyist Digital Artist
I know this is a very old entry and you're probably tired of getting messages on this but this fucking sucks and big time :iconoelplz:
I open .PSD files for roleplay applications in SAI and do all the editing/drawing on there before saving it as a .SAI or .PNG file, so now I have to really work around that :/ Damn, what a pain. I wish there were a real solution to this besides going the extra mile in avoiding it--
silverlynx69 Featured By Owner Edited Sep 9, 2014   General Artist
Open the start-sai.exe then try to make a test art, then save it. Then open the sai.exe, and then open the test art you made and then save it. It works for me :) 
Floupfloup Featured By Owner Nov 7, 2014  Hobbyist Artist
It's works for me too, but the problem occurs again time to time. 
Thanks a lot for sharing! >.<
AcuraAquatosPhoenix Featured By Owner Sep 5, 2014  Student Digital Artist
thank you for updating the journalx.x I had the same issue... not anymore. SAI you little silly thing... XD
Webcam-B-Data Featured By Owner Sep 2, 2014  Hobbyist Digital Artist
I haven't even opened any .psd files. This really screwed me over. I had some very important projects I needed saved and all of a sudden SAI throws a fit for no reason and won't let me save anything...
h-yde Featured By Owner Aug 14, 2014
What I did:

- Close SAI
- Open CCleaner (available for DL here but to be honest, I think everyone should be using this already)
- Run the cleaner
- Never open PSD file in SAI ever again
Lacibug46 Featured By Owner Jul 23, 2014  Student Digital Artist
what I do is take a screenshot, and open it in paint and THEN save it.
Nikuzilla Featured By Owner Jul 20, 2014  Hobbyist General Artist
I got this problem right now, funny thing is, i never got this problem with psd files before. I would be able to paste and edit a psd file before exporting it as a png file but those times are gone now.

My problem begun when i was drawing a quite large sai file and tried to save it, no psd before it, it simply stopped saving and showing the "failed to save canvas", i continued working and noticed i couldn't export it as png but as psd so i did that way, at least i could save my work. Then, i started another file, another sai being the las psd the file i just saved, i'm able to save in this file bit then, after 3 layers it stops again and i'm unable to export is as png. I thought it might be because of the file size but the second one wasn't that big! plus, i've been working with bigger files for a while now!

I might try to avoid opening psd files before starting but, what when it suddenly stops saving a sai file?
FloralBun Featured By Owner Jul 15, 2014
Still doesn't work.
irodesu Featured By Owner Jul 3, 2014  Hobbyist Digital Artist
I checked the file history and found a psd file opened >o< so I almost lose my .SAI file (i could save it that time, but in .psd t-t)
And yeah, that was the problem, the damn .psd file XD thank you so much, I almost died.
MagixMoonwalker Featured By Owner Jun 26, 2014  Student Digital Artist
I've been using SAI a lot lately, and its been working. However, when I went to go open it, it wouldn't start! I didn't get any error messages, but what should I do?
OceanPirate Featured By Owner Jun 1, 2014  Hobbyist Digital Artist
Eh...I have on both disks enough space,but i can't resize,erase or do any other things,and i get the error 'file writing canceled and 'edit canceled'. Anyone knows what that means?
LadySomnambule Featured By Owner May 26, 2014  Hobbyist Digital Artist
I just started getting this problem. Now I can't export things in a certain file as a png. O.o
UnicornFantasy1 Featured By Owner Apr 14, 2014  Student General Artist
I'm having the same problem except i opened a psd file in SAI ages before the problem started....
RoseofMidnights Featured By Owner Apr 18, 2014  Hobbyist General Artist
A lot of people including myself have this problem. According to a friend of mine, "It's literally that it thinks the trial has run up but there's nothing to enable, disable, add or delete to remove the issue.". She's looked through the coding and that's the problem that came up. Unfortunately, earlier this year, Sai was declared abandonware, so this problem will never be fixed.
SilvercrossStahlherz Featured By Owner Apr 20, 2014  Hobbyist General Artist
You say she found this out by looking through the coding. From that, I assume she's good at coding in languages like Java or whatever. If she can comment out any code that has to do with the trial running down and release a failproof version, that might be a good fix. Am I right?
RoseofMidnights Featured By Owner Apr 20, 2014  Hobbyist General Artist
She may be able to do that, but I dont know. She can defiantly read code, but reading and creating a new code to do something like that is a completely different story. Either way, I dont think that she'd be allowed to legally, and I'm certainly not putting more pressure like that on her.
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